Refunds & Cancellations

Effective: 08/08/2025

Scope

This Policy applies to our SaaS for online menu management, table bookings, and AI-based receptionist features.

Subscriptions

• Cancel anytime to stop future renewals.
• First‑time purchases: full refund within 14 days of initial purchase if you are not satisfied.
• Renewals: refunds are not offered after the renewal date, except where required by law.

One‑time Services (if applicable)

Refunds within 7 days if the service has not been started or delivered (e.g., onboarding, menu digitization).

Usage‑based Charges

Third‑party messaging/telephony fees (e.g., WhatsApp/SMS/voice) and consumed usage credits are non‑refundable once used.

How to Cancel/Request Refund

Email info@cartaclara.com with your account email and order ID.

No Physical Shipping

We provide digital services; no physical goods are shipped.